>_ Refund Policy

At Apie Technologies Private Limited, we are committed to delivering quality software solutions that meet our clients' expectations. This Refund Policy outlines the terms and conditions for refunds.

1. ▸

   Milestone-Based Payments — Project payments are structured in milestones as defined in individual project agreements. Refunds are evaluated on a milestone-by-milestone basis depending on the work completed.

2. ▸

   Refund Eligibility — Clients may request a refund for undelivered milestones within 15 days of a project cancellation request. Refunds for completed and approved milestones are generally not available.

3. ▸

   Partial Refunds — If work has commenced on a milestone but is not yet completed, a partial refund may be issued based on the proportion of work remaining. The determination of work completed will be based on documented deliverables and project progress reports.

4. ▸

   Quality Disputes — In cases of service quality disputes, we will first attempt to resolve the issue by revising the deliverables at no additional cost. If the issue cannot be resolved, a partial or full refund for the disputed milestone may be considered.

5. ▸

   Processing — Approved refunds will be processed within 15-30 business days to the original payment method. Any applicable bank charges or transaction fees may be deducted from the refund amount.

6. ▸

   Exclusions — This refund policy does not apply to third-party services, domain registrations, hosting subscriptions, or software licenses purchased on behalf of the client.

7. ▸

   Contact — For refund requests, please contact us at business@apie.tech with your project details and the reason for your request.