At Apie Technologies Private Limited, we are committed to delivering quality software solutions that meet our clients' expectations. This Refund Policy outlines the terms and conditions for refunds.
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Milestone-Based Payments — Project payments are structured in milestones as defined in individual project agreements. Refunds are evaluated on a milestone-by-milestone basis depending on the work completed.
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Refund Eligibility — Clients may request a refund for undelivered milestones within 15 days of a project cancellation request. Refunds for completed and approved milestones are generally not available.
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Partial Refunds — If work has commenced on a milestone but is not yet completed, a partial refund may be issued based on the proportion of work remaining. The determination of work completed will be based on documented deliverables and project progress reports.
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Quality Disputes — In cases of service quality disputes, we will first attempt to resolve the issue by revising the deliverables at no additional cost. If the issue cannot be resolved, a partial or full refund for the disputed milestone may be considered.
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Processing — Approved refunds will be processed within 15-30 business days to the original payment method. Any applicable bank charges or transaction fees may be deducted from the refund amount.
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Exclusions — This refund policy does not apply to third-party services, domain registrations, hosting subscriptions, or software licenses purchased on behalf of the client.
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Contact — For refund requests, please contact us at business@apie.tech with your project details and the reason for your request.